Markarian is a luxury ready-to-wear, bridal, and accessories brand founded in 2017 by Alexandra O’Neill. The collection is distributed online at www.markarian-nyc.com and through top e-commerce and specialty retailers around the world.
About the Role:
The Showroom & Client Services Assistant will work to ensure our customers have the most elevated and seamless experience possible. We’re seeking a hardworking and enthusiastic individual who is interested in cultivating their customer service, sales, and logistics skills. The right candidate will have a strong interest in fashion, excellent attention to detail, and prior experience in luxury or designer retail.
This is a full-time position at our NYC showroom in the West Village.
Collaborate with fulfillment team to ensure orders are shipped in a timely mannerMonitor inventory and ensure it is accurately reflected onlineKeep customer and order notes up to date and organized for all team membersHandle e-commerce returns for refund or store creditEnsure international commercial invoices are completed correctlyRespond to customer inquiries over emailWork with customers in a friendly and professional mannerAssist sales manager with private client appointmentsAssist sales manager with wholesale buying appointmentsSchedule messengers and assist the Public Relations team with client pullsEscalate any showroom or logistics issues to manager
Minimum of 1 year experience in customer service, retail, and/or hospitality for a luxury fashion brand or serviceExcellent written and verbal communication skillsA love for interacting with people and solving problemsAbility to take initiative and multi-taskA positive attitude and the ability to develop strong relationships with co-workers and clientsExcited to work at a fast-growing fashion company
Please submit your resume to firstname.lastname@example.org, subject line Showroom & Client Services Assistant.