This is an incredible opportunity with a fast-growing luxury fashion business with lots of room for growth.
Merlette New York, a Brooklyn-based luxury womenswear RTW brand is looking for a talented and motivated E-commerce and Social Media Coordinator to support online sales, social media, and wholesale. This is an incredible opportunity with a fast-growing luxury fashion business with lots of room to grow in the role.
The E-commerce and Social Media Coordinator will be responsible for the day-to-day maintenance of the E-commerce platform; including order fulfillment via 3rd party warehouse, managing returns, and customer support. They will also be responsible for scheduling Social Media posts and engagement, under the guidance of the Creative Director. This candidate needs to have a good aesthetic eye and experience with 2 plus years of experience with social media on a brand level.
This is an amazing opportunity for an ambitious, self-starter, that will have an opportunity to work on a small team in a very hands-on way. This position has lots of room for growth into fully overseeing the channels they will start with supporting.
The E-commerce and Social Media Coordinator will report to the Commercial Director.
E-commerce and Wholesale:
Responsible for all aspects of customer experience onmerlettenyc.com including customer service, returns, and regular exchange with customersPerform online order fulfillment via 3rd party warehouseMonitor the stock of web supplies at the warehouseSupport with product creation, collection merchandising, and regular updates to the siteSupport creative productions (film, e-commerce photoshoot, and other) for web contentAnalysis of selling reports and presentation of monthly sales dataCollaborate with the creative and sales team to create an ideal user experienceIdentify trends and insights of customer behavior and share with the executive teamSeasonal wholesale support including; order entry and tracking, order follow-ups, and scheduling appointmentsHelping prepare the showroom for market; steaming, merchandising, and setting up the collections
Marketing and Social Media:
Must have an impeccable eye and ability to learn the aesthetic sensibility of the brandAppreciation and understanding of the Merlette brand and its aesthetic and sensibilityWork hand in hand with the creative team on the direction of marketing content and email strategyWork directly with and assist the digital team on advertising, affiliate, experiential marketing, partnerships, influencer channels,merlettenyc.com updates, brand emailsWork directly with PR and our sample trafficking app on shipping, tracking of samples and giftsBe well-versed in Planoly or a similar social media planning applicationKnow how to edit photos in photoshop or a similar applicationWork regularly with dropboxDaily engagement; answering questions, engaging with followers, responding to messages
The ideal candidate has:
2+ years of experience in e-commerce and/or social mediaAccuracy and speed is key for this positionUnderstanding of the luxury fashion marketSelf-starter, team player, motivated and entrepreneurialStrong analytical and numerical skillsAssociates degree or higher in a related fieldA creative thinker who is highly organized, detail-oriented, focused on the ability to balance initiatives with competing prioritiesExcellent communication and relationship-building skillsStrong understanding of the evolving digital media landscapeAbility to multi-task with a positive attitudeIntense focus on customer experience and process improvementExperience with is required with; Klaviyo or similar ESP, Facebook and Instagram ads, photoshop or Canva, Planoly or a similar app, ShopifyExperience with the following platform is a plus; Google Analytics, Apparel Magic, Google AD words, Rakuten, basic coding, Joor or NuOrder
To Apply: Please send your resume to email@example.com